Field Support Technician

Department: Support

Job Purpose

The Field Support Technician will be a member of a field support team of technicians who provide customer on-site diagnosis, maintenance, repair, installation, and/or removal of basic to moderately complex electromechanical systems, Hydraulic systems and maintenance and repair of Heavy Duty Mobile equipment. The position will also partner with online support on complex jobs. You will be required travel to mines in the US, Canada and other countries.

Education Level

  • Associate degree in electronics, mechanical or related field required
  • Will need copy of degree or certification prior to employment
  • Certificate in Automotive, or similar Electro-mechanical Technology preferred

Job Experience

  • 2 years’ experience in a Heavy Machinery Mechanic role
  • Industrial electrician experience (we work with up to 780 volts DC)
  • Strong hands on Heavy Duty mechanic experience working with underground, maritime, construction, or Oilfield Heavy Duty Mobile equipment
  • Skills/Special Training Required to Effectively Perform the Job
  • Maintenance Systems
  • Instrumentation
  • Hydraulics
  • Diagnosing 12-24 volt electrical systems and computer sensors and controllers.
  • Strong computer skills, MS Word, PowerPoint, Excel
  • Time management, scheduling and planning
  • Analysis and interpretation of data, troubleshooting
  • Norcat Common Core, Canadian work Requirement
  • Red Seal Industrial Heavy Duty Equipment Certification or able to pass a challenge test, Canadian work requirement
  • M.S.H.A. Certification USA work requirement
  • W.I.M.I.S. Canadian work requirement

Responsibilities: List responsibilities/activities

  • Ensure safe work practices by attending compulsory safety courses and meetings, use of required PPE, incident/accident reporting and ensuring total adherence to all Safety, Occupational Health and Environmental Policies, as well as other policies, procedures and guidelines
  • Ensure that the team is repairing all faults according to OEM standards
  • Ensure all mechanical repairs on machines are to standards according to OEM specification
  • Ensure that facilities and equipment is being used safely and the appropriate work method is being applied
  • Provide reports according to assigned tasks
  • Working from oral, written, or electronically generated instructions perform skilled preventive maintenance, operations, adjustments, corrections, repairs, diagnosis or modifications to a variety of electronic/electro-mechanical equipment and components found in the APM system
  • Utilize a variety of procedures, manuals, drawings and schematics to troubleshoot, diagnose, and repair the APM systems and components
  • Utilize a variety of precision measuring equipment to test for defective wiring and connections, micrometers to check for excessive wear on component parts and oscilloscopes/analyzers to troubleshoot, align, adjust, and calibrate circuits to effectively diagnose and repair system
  • Document all activities regarding work performed on the systems. Complete documentation in prescribed format and in a timely manner
  • Operate central control in a safe and efficient manner using Company and customer guidelines
  • Conduct vehicle recovery activities as required in a safe and timely manner
  • Performs other related duties as assigned by Management

Job Requirements

  • Must have or be able to pass underground miner safety courses listed above. Company will pay for all classes and certifications
  • You must have unrestricted authorization to work in United states have a clear passport with the ability to travel to Canada and other countries for our US based company
  • Perform or assist with any operations, as required to maintain workflow and to meet schedule and quality requirements. Notify supervisor/manager of unusual equipment or operating problems and the need for additional material and supplies
  • Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area in a clean and orderly condition
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
  • Teamwork, cooperation, positive attitude and strong work ethic

Field Work Environment

  • Underground 3000-5000 feet
  • Regularly exposed to moving mechanical parts
  • Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions
  • Occasionally exposed to extreme heat; risk of electrical shock and vibration
  • Noise level in the work environment is usually moderate
  • Working with high voltages up to 780 volts, DC and DC-AC three phase inverters

Careers with Artisan

Artisan offers a career opportunity with an international company that develops and creates cutting edge electric and hybrid technology. You will be part of a fast growing family of highly motivated people who have a strong will to succeed. With us, you have substantial opportunities for personal development, and will be working with highly skilled colleagues. Artisan Vehicle Systems provides a competitive compensation and benefit package, including 401(k), Medical, Dental, and Vision Insurance plans, paid vacation and 8 paid holidays.